Effective Date: January 20, 2024
At Sneaker Shelf ZA, your satisfaction is our top priority. If you’re not completely happy with your purchase, please review our refund and return policy below.
Refund Eligibility
- Items must be returned within 30 days of purchase.
- Products should be unused, in their original condition, and in the original packaging.
- A receipt or proof of purchase is required for all returns.
- There is no restocking fee for returning products.
Non-Refundable Items
- Gift cards
- Sale items
How to Initiate a Refund
- Contact Us: Start your return by emailing us at help@sneakershelfstore.co.za or calling 083 611 1998.
- Return Authorization: Our team will provide a return authorization and shipping instructions.
- Shipping Costs: Customers are responsible for return shipping fees. We recommend using a trackable shipping service, as we cannot guarantee receipt of the returned item.
- Inspection & Approval: Upon receiving your return, we will inspect the item and notify you of the refund approval or rejection.
- Processing Refunds: Once approved, refunds will be processed within 3 business days, and the amount will be credited to your original payment method. The timing for the refund to reflect in your account depends on your card issuer’s policies.
Missing or Delayed Refunds
- First, check your bank account again.
- Contact your credit card company, as there might be a delay before your refund is officially posted.
- If you’ve followed these steps and still haven’t received your refund, contact us at help@sneakershelfstore.co.za.
Exchanges
We only exchange items if they are defective or damaged. If you need an exchange, contact us at help@sneakershelfstore.co.za and send your item to Harry Galaun Dr, Midrand, 1684.
Contact Information
For any questions or concerns about your refund or return, feel free to reach out to us:
- Phone: 083 611 1998
- Email: help@sneakershelfstore.co.za
- Address: 1682 New Rd &, Harry Galaun Dr, Midrand, 1684
Thank you for shopping with Sneaker Shelf ZA. We are committed to making your experience satisfying.