Welcome to the Sneaker Shelf ZA FAQ Page!
Here, you’ll find answers to common questions about our products, shipping, returns, and more. If you have any additional questions, please feel free to contact us.
General Questions
Q: What is Sneaker Shelf ZA?
A: Sneaker Shelf ZA is an online store offering a wide range of high-quality sneakers and apparel. We pride ourselves on exceptional customer service and fast delivery.
Q: How can I contact Sneaker Shelf ZA?
A: You can reach us via email at help@sneakershelfstore.co.za. Our address is 1682 New Rd &, Harry Galaun Dr, Midrand, 1684.
Ordering and Payment
Q: How do I place an order?
A: To place an order, simply add items to your cart and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, as well as other secure payment methods available at checkout.
Q: Can I modify or cancel my order?
A: If you need to modify or cancel your order, please contact us as soon as possible at help@sneakershelfstore.co.za. We will do our best to accommodate your request.
Shipping
Q: What are your shipping options?
A: We offer standard shipping within South Africa. Orders are processed within 1 business day and typically delivered within 2-5 working days.
Q: How much does shipping cost?
A: Shipping costs vary depending on your location and order size. Please refer to the shipping information at checkout for exact rates.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number.
Returns and Refunds
Q: What is your return policy?
A: Items must be returned within 30 days of purchase, unused, in their original condition, and with proof of purchase. Please see our Refund Policy for more details.
Q: How do I initiate a return?
A: To initiate a return, contact us at help@sneakershelfstore.co.za . We will provide return authorization and instructions.
Q: How long does it take to receive a refund?
A: Once approved, refunds are processed within 3 business days. The time it takes for the refund to be posted to your account depends on your card issuer’s policies.
Product Information
Q: How do I know if an item is in stock?
A: All available items are listed on our website. If an item is out of stock, it will be indicated on the product page.
Q: Do you offer product warranties?
A: We stand behind the quality of our products. If you encounter any issues, please contact us for assistance.
Additional Questions
Q: Do you offer gift cards?
A: Yes, we offer gift cards that can be purchased on our website, making them a perfect gift for any occasion.
Q: How can I stay updated on new products and promotions?
A: You can subscribe to our newsletter to receive updates on new products, special offers, and promotions.
If you have any other questions, please don’t hesitate to reach out to us at help@sneakershelfstore.co.za . We’re here to help!
Thank you for choosing Sneaker Shelf ZA!